Vetdesk is an AI receptionist for companion-animal clinics and multi-location groups. It answers voice and SMS, runs a guarded dialog that blocks medical advice and toxicity questions, books into the PIMS confirmation queue, and recovers missed calls with SMS booking links.
Clinics miss calls at lunch, overnight, and whenever the desk is rooming a patient. Those calls are appointments that went to the hospital down the road.
Vetdesk answers. It will not give medical advice. Toxicity and emergencies escalate. Bookings land in a confirm queue or write through to PIMS. Recalls, refills, and estimate follow-ups run on metered AI minutes.
5 capabilities, each one something you can point at during a security review.
Voice & SMS
Inbound (simulator / Twilio-compatible) with a dialog state machine.
Medical guardrails
Blocks medical advice and toxicity; escalates instead of improvising.
PIMS booking
Confirm queue or auto-write; ezyVet stub, Cornerstone import, CSV export.
Missed-call recovery
SMS booking links when the live desk did not pick up.
Recalls & refills
Vaccine recalls, prescription refill queues, estimate follow-ups.
Vetdesk, answered
Is this for human healthcare?
No. Companion-animal veterinary clinics. Human behavioral-health credentialing is Credenza.
Does it diagnose?
No. Guardrails block medical advice. The product books, recovers, and follows up.
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