Fixflow is an AI maintenance desk for mid-size residential and scattered-site property managers (~200–2,000 doors). Residents report via web, SMS, or AppFolio-style email; Fixflow triages urgency, runs safety-aware troubleshooting, drafts work orders, and coordinates vendors and owner approvals.
The maintenance inbox is a firehose of 'my AC is out' and the occasional gas smell. Treating every ticket as a truck roll is how you burn NTE and goodwill.
Fixflow triages first. Emergency keywords escalate. Troubleshooting scripts run where they are safe. Work orders carry NTE and owner-approval thresholds. Vendors and owners get portals. Billing is door-banded.
6 capabilities, each one something you can point at during a security review.
Multi-channel intake
Staff create, SMS, AppFolio-style email webhook, identity match.
Urgency triage
Heuristic category plus emergency keywords; coordinator override.
Safety scripts
Disposal, breaker, HVAC, plumbing, fridge — with escalation, not DIY on gas.
Work orders
Draft WO, NTE, owner-approval gate, vendor assignment.
Vendor & owner portals
Jobs, photos, approvals without forwarding the whole inbox.
PMS import
CSV / AppFolio / Yardi-kind property, unit, and resident loads.
Fixflow, answered
Is this a full PMS?
No. It is the maintenance desk that sits next to AppFolio/Yardi — triage, WOs, vendors, NTE.
Commercial or residential?
Mid-size residential / scattered-site. Commercial facilities maintenance is a different motion.
See it against your reality.
A 30-minute walkthrough with an engineer who builds it - your use case, not a script.