Coverdesk is an AI service desk for independent property & casualty agencies. It clears certificate-of-insurance queues, policy checks, renewal watchlists, and new-business ACORD intake with a human-review audit trail — without ripping out the AMS.
Independent agencies drown in COI requests and renewal paperwork. The AMS holds the policy; the inbox holds the work.
Coverdesk sits on the inbox. Requests are classified, drafted, and issued with an E&O-ready trail. Insureds can pull certificates from a portal. Humans review; the desk does not silently bind coverage.
5 capabilities, each one something you can point at during a security review.
COI queue
Email ingest → classify → review → issue, with an E&O export trail.
Policy checks
Requested evidence against the in-force policy, not a guess.
Renewal watchlists
Alerts before policies walk.
ACORD intake
Extract 125/126/140 submissions into a CSR review queue.
Insured portal
Certificate self-serve for clients who just need the PDF.
Coverdesk, answered
Does it replace the AMS?
No. It is the CSR desk around the AMS — certificates, checks, renewals, submissions.
Who is the buyer?
Independent P&C agencies and brokerages (GL, property, auto, umbrella, inland marine) — not carriers' policy admin systems.
See it against your reality.
A 30-minute walkthrough with an engineer who builds it - your use case, not a script.